The Resource A multidisciplinary approach to service encounters, edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya

A multidisciplinary approach to service encounters, edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya

Label
A multidisciplinary approach to service encounters
Title
A multidisciplinary approach to service encounters
Statement of responsibility
edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya
Contributor
Editor
Subject
Language
eng
Member of
Cataloging source
N$T
Dewey number
302.2
Index
index present
LC call number
P94.6
LC item number
.M86 2015eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Studies in pragmatics
Series volume
volume 14
Label
A multidisciplinary approach to service encounters, edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter
Control code
ocn909028308
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9789004260160
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Quality assurance targets
not applicable
http://library.link/vocab/recordID
.b34591977
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)909028308
  • pebcs9004260161

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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