The Resource A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another, Mary C. Lacity, Leslie P. Wilcocks

A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another, Mary C. Lacity, Leslie P. Wilcocks

Label
A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another
Title
A new approach to automating services
Title remainder
companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another
Statement of responsibility
Mary C. Lacity, Leslie P. Wilcocks
Creator
Contributor
Author
Subject
Language
eng
Is part of
Cataloging source
UMI
Illustrations
illustrations
Index
no index present
LC call number
HD62.17
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another, Mary C. Lacity, Leslie P. Wilcocks
Publication
Note
"Reprint #58120."
Bibliography note
Includes bibliographical references
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
ocn964633676
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
online
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000801
http://library.link/vocab/recordID
.b36561083
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)964633676

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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