The Resource Business to consumer eCommerce : implications for employee management, by Yvette Maree Blount

Business to consumer eCommerce : implications for employee management, by Yvette Maree Blount

Label
Business to consumer eCommerce : implications for employee management
Title
Business to consumer eCommerce
Title remainder
implications for employee management
Statement of responsibility
by Yvette Maree Blount
Creator
Contributor
Subject
Language
eng
Summary
This research explored the way service organisations deal with employee management issues when implementing eCommerce technologies. The thesis proposes a framework for understanding the technology-mediated context of the customer-employee interaction in service organisations when implementing eCommerce. The framework assists in achieving a balance between achieving efficiencies and maintaining customer loyalty
Cataloging source
VDU
Dewey number
332.1702854678
Dissertation note
Thesis (Ph.D.)--Deakin University, Victoria, 2007
Index
no index present
Literary form
non fiction
Nature of contents
  • bibliography
  • theses
Label
Business to consumer eCommerce : implications for employee management, by Yvette Maree Blount
Publication
Note
  • Submitted to the Deakin Business School of of the Faculty of Business and Law, Deakin University
  • Degree conferred 2008
Bibliography note
Includes bibliographical references (p. 281-304 )
http://library.link/vocab/branchCode
  • melt
Control code
000042515602
Dimensions
30 cm
Extent
ix, 304 p.
http://library.link/vocab/recordID
.b2296969x
System control number
  • dm42515602
  • (OCoLC)271442192

Library Locations

    • Deakin University Library - Melbourne Burwood CampusBorrow it
      221 Burwood Highway, Burwood, Victoria, 3125, AU
      -37.846510 145.115099
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