The Resource Communication & interpersonal skills in social work, Juliet Koprowska ; editor, Luke Block

Communication & interpersonal skills in social work, Juliet Koprowska ; editor, Luke Block

Label
Communication & interpersonal skills in social work
Title
Communication & interpersonal skills in social work
Statement of responsibility
Juliet Koprowska ; editor, Luke Block
Title variation
Communication and interpersonal skills in social work
Creator
Contributor
Author
Editor
Subject
Language
eng
Cataloging source
StDuBDS
Dewey number
361.32
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
Transforming social work practice
Label
Communication & interpersonal skills in social work, Juliet Koprowska ; editor, Luke Block
Publication
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • zbnus
  • glg
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
  • Machine generated contents note: Communication and interpersonal skills -- Book structure -- Learning features -- The contemporary context -- Professional Capabilities Framework -- ch. 1 Communication skills: Don't they just come naturally? -- Metacommunication, rules, conversation analysis and habitus -- General systems theory -- Paralanguage, multiple meanings and emotion -- Feedback and homeostasis in social work practice -- Context, role and goal -- Communication in context -- ch. 2 What do we know about effective communication? -- Does skilled communication make a difference? -- The working alliance -- Motivational Interviewing -- Research in social work and social care -- ch. 3 The human face of social work: understanding emotions, intentions and non-verbal communication -- The contribution of Charles Darwin -- Imitation -- Mirror neurons and actions -- Mirror neurons and intention -- Mirror neurons and emotion --
  • Contents note continued: Some cultural and gender differences in non-verbal communication -- Attachment theory and communication -- Affect regulation in early life -- Goal-corrected empathic attunement -- ch. 4 Getting started -- Context, goal and role -- First impressions count -- Making contact by letter -- Making contact by phone -- Being on duty: expect the unexpected -- Meeting people -- Starting interviews -- ch. 5 Making progress and managing endings -- Introducing SAVI[™] -- Getting to know SAVI[™] -- Collaboration and empowerment -- Listening -- Providing information - orienting and responding -- Gathering information - asking and answering questions -- Paraphrasing and summarising -- Using commands and corrective feedback -- Bringing working relationships to an end -- ch. 6 Communicating with children -- Key issues -- Infants -- Working with infants in the first year -- Children -- Working with children -- ch. 7 Working with families --
  • Contents note continued: What is a family? -- Mapping family membership -- Family practices -- Family display -- Cultural differences in communication style -- Interactions between mothers and infants -- Engaging fathers -- Complex families -- Working with family groups -- Family group conferences -- A cognitive behavioural approach -- ch. 8 Working with groups -- Prior experience of groups -- The origins of social group work -- Models for group work -- Planning and preparation -- Example for exploration of the planning process and outcomes -- Leadership -- Confidentiality and other norms -- Patterns of interaction -- Functional subgrouping -- Choosing a subgroup: a fork in the road -- Bringing sessions to a close -- ch. 9 Working with people with additional communication needs: communicative minorities -- Minority languages -- Deafness -- Working with interpreters -- The social model of disability -- Hearing loss -- Visual impairment Learning disability --
  • Contents note continued: Permanent or temporary changes in communicative ability -- ch. 10 Safety and risk: working with hostility and deception -- What counts as hostility and aggression? -- Why are people aggressive? -- Planning and anticipation -- Recognising and responding to aggression -- Deception -- ch. 11 The demands and rewards of interpersonal work -- Who we are -- Managing our uncomfortable and negative feelings -- Managing complex communication -- Emotional labour -- Hope and optimism -- Burnout and compassion
Control code
000052945165
Dimensions
26 cm
Edition
4th edition
Extent
xvii, 233 pages
Isbn
9781446282311
Lccn
2014932988
Media category
unmediated
Media MARC source
rdamedia
http://library.link/vocab/recordID
.b30432534
System control number
rm30432534

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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