The Resource Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr. Sean Richardson

Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr. Sean Richardson

Label
Dealing with the tough stuff : how to achieve results from key conversations
Title
Dealing with the tough stuff
Title remainder
how to achieve results from key conversations
Statement of responsibility
Darren Hill, Alison Hill & Dr. Sean Richardson
Creator
Contributor
Author
Subject
Language
eng
Summary
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour-both verbal and nonverbal-this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. -Achieve clarity and directness in your communications -Deal with anger, stubbornness and defensiveness -Develop the skills to manage immediate crises -Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable-and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work
Cataloging source
UMI
Dewey number
174.4
Illustrations
illustrations
Index
index present
LC call number
HD30.3
Literary form
non fiction
Nature of contents
dictionaries
Label
Dealing with the tough stuff : how to achieve results from key conversations, Darren Hill, Alison Hill & Dr. Sean Richardson
Publication
Note
Includes index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
ocn949422822
Dimensions
unknown
Extent
1 online resource (1 volume)
Form of item
online
Isbn
9780730327011
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000738
http://library.link/vocab/recordID
.b36480010
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)949422822
  • safari0730327000

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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