The Resource Developing lean customer service at Glamox : a lean manufacturing firm, Per Engelseth & Åsta Flo Carlsen

Developing lean customer service at Glamox : a lean manufacturing firm, Per Engelseth & Åsta Flo Carlsen

Label
Developing lean customer service at Glamox : a lean manufacturing firm
Title
Developing lean customer service at Glamox
Title remainder
a lean manufacturing firm
Statement of responsibility
Per Engelseth & Åsta Flo Carlsen
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
Glamox is a fairly large lighting equipment manufacturer located in Norway. This company has been applying Lean manufacturing principles including Kaizen continuous improvement for several years. The case describes in detail the nature and purpose of the customer service function at Glamox; an administrative function supporting its main business purpose of manufacturing professional lighting equipment. This case text provides the background for widening Lean principles to encompass customer services. Lean principles had at the time of investigation leading to the creation of this case narrative been implemented for slightly over a year. However, the company is aware that it will never fully complete its quest towards some form of p̀erfection'. Development is an incremental stepwise process improvement journey
Member of
Cataloging source
StDuBDS
Dewey number
658.812
Illustrations
illustrations
Index
no index present
LC call number
HF5415.5
Literary form
non fiction
Nature of contents
dictionaries
Series statement
SAGE knowledge. Cases
Target audience
specialized
Label
Developing lean customer service at Glamox : a lean manufacturing firm, Per Engelseth & Åsta Flo Carlsen
Publication
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier MARC source
rdacarrier
Content category
  • text
  • still image
Content type MARC source
  • rdacontent
  • rdacontent
Control code
EDZ0001382289
Extent
1 online resource
Form of item
online
Isbn
9781473939318
Isbn Type
(ebook)
Media category
computer
Media MARC source
rdamedia
Other physical details
illustrations (black and white, and colour)
http://library.link/vocab/recordID
.b34870660
Specific material designation
remote
System control number
sage9781473939318

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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