The Resource Facilitating with ease! : core skills for facilitators, team leaders, and members, managers, consultants, and trainers, Ingrid Bens

Facilitating with ease! : core skills for facilitators, team leaders, and members, managers, consultants, and trainers, Ingrid Bens

Label
Facilitating with ease! : core skills for facilitators, team leaders, and members, managers, consultants, and trainers
Title
Facilitating with ease!
Title remainder
core skills for facilitators, team leaders, and members, managers, consultants, and trainers
Statement of responsibility
Ingrid Bens
Creator
Subject
Language
eng
Cataloging source
DLC
Dewey number
658.4/036
Index
no index present
LC call number
HD66
LC item number
.B445 2005
Literary form
non fiction
Nature of contents
bibliography
Label
Facilitating with ease! : core skills for facilitators, team leaders, and members, managers, consultants, and trainers, Ingrid Bens
Publication
Note
Includes CD-ROM in pocket, inside rear cover
Accompanying material
1 CD-ROM (4 3/4 in.)
Bibliography note
Includes bibliographical references
http://library.link/vocab/branchCode
  • zbnus
  • fro
Contents
Machine derived contents note: Table of Contents -- Introduction -- Chapter 1-Understanding Facilitation -- What is Facilitation? -- What Does a facilitators Do? -- Differentiating Between Process and Content -- Core Practices Overview -- Focus on Questioning -- Questioning Formats -- Sample Probing Questions -- The Language of Facilitation -- He Rules of Wording -- Managing the Flip Chart -- What Does Neural Mean -- How Assertive Can a Facilitator Be? -- Who Can Facilitate? -- Wearing More than One Hat -- Facilitation in the Classroom -- Facilitation As a Leadership Style -- Best and Worst Practices -- Facilitator Behaviors and Strategies -- Facilitation Cue Card -- Core Practices Observation Sheet -- Process Flow Observation Sheet -- Facilitation Skill Levels -- Skills Self-Assessment Instrument -- Chapter 2-Facilitation Stages -- 1. Assessment and Design -- 2. Feedback and Refinement -- 3. Final Preparation -- 4. Starting a Facilitation -- 5. During a Facilitation -- 6. Ending a Facilitation -- 7. Following Up On a Facilitation -- Chapter 3-Knowing Your Participants -- Conducting an Assessment -- Group Assessment Survey -- Comparing Groups to Teams -- Understanding Team Stages -- Forming -- Storming -- Norming -- Performance -- Facilitation Strategies Chart -- Team Effectiveness Survey -- Chapter 4-Creating Participation -- Why People Withdraw -- Creating the Conditions for Full Participation -- Removing the Blocks to Participation -- Creating Buy-In -- Managing the Participation of Leaders -- Creating Targeted Norms -- High Participation Techniques -- Group Participation Survey -- Encouraging Effective Meeting Behaviors -- Group Behaviors Handout -- Peer Review -- Chapter 5-Effective Decision Making -- The Challenges of Decision Making -- The Four Types of Conversations -- The Four Levels of Empowerment -- Clarifying the Four Empowerment Levels -- The Six Decision-Making Options -- Decisions Options Chart -- The Importance of Consensus -- Effective Decision-Making Behaviors -- Steps in the Systematic Consensus-Building Process -- Consensus-Building Worksheet -- Symptoms, Causes and Cures of Poor Decisions -- Decision Process Survey -- Facilitating with Ease! -- Chapter 6-Facilitating Conflict -- Comparing Arguments and Debates -- The Two-Step Conflict Management Model -- Step 1 - Venting Emotions -- L.E.C.S.R. Handout -- Step 2 - Resolving Issues -- The Five Conflict Options -- The Five Options in Action -- Conflict Management Norms -- Giving and Receiving Feedback -- The Eight Step Feedback Process -- The Language of Feedback -- Making Interventions -- Intervention Wording -- Intervention Wording Samples -- Dealing With Resistance -- Common Conflict Dilemmas -- The Collaborative Conflict Process -- Interpersonal Conflict Worksheet -- Group Conflict Checklist -- Conflict Observation Sheet -- Conflict Effectiveness Survey -- Chapter 7-Meeting Management -- The Elements of Ineffective Meetings -- Symptoms and Cures Chart -- Fundamentals of Meeting Management -- Balancing the Roles of Chairperson and Facilitator -- Conducting Process Checks -- Sample Exit Survey Elements -- Meeting Effectiveness Survey -- Facilitating Teleconferences -- Chapter 8-Process Tools -- Visioning -- Sequential Questioning -- Brainstorming -- Written Brainstorming -- Facilitative Listening -- Multi-Voting -- Gap Analysis -- Forcefield Analysis -- Root-Cause Analysis -- Decision Grids -- Trouble Shooting -- Wandering Flip Charts -- Exit Surveys -- Survey Feedback -- Priority Setting -- Needs and Offers -- Systematic Problem Solving -- Chapter 9-Sample Process Designs -- Introduction to the Sample Designs -- 1. Creating a Mission and Objectives -- 2. Roles and Responsibilities Planning -- 3. Priority Setting -- 4. Inter-Group Negotiation -- 5. Finding and Solving Problems -- 6. Core Program Development -- 7. Survey Feedback -- 8. New Leader Integration -- 9. Transition Planning -- 10. Process Improvement -- Session Planning Worksheet -- About the Author -- Acknowledgements -- Bibliography -- How to Use the CD-ROM
Control code
000026272659
Dimensions
28 cm. +
Edition
New and rev. ed.
Extent
x, 214 p.
Isbn
9780787977290
Lccn
2004022750
http://library.link/vocab/recordID
.b25817899
System control number
  • (OCoLC)56608015
  • sr25817899
System details
System requirements for accompanying CD-ROMs: PC with Microsoft Windows 98E or later; Mac with Apple OS version 8.6 or later

Library Locations

    • Deakin University Library - Geelong Waterfront CampusBorrow it
      1 Gheringhap Street, Geelong, Victoria, 3220, AU
      -38.143069 144.360403
    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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