The Resource Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel

Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel

Label
Individual and organizational perspectives on emotion management and display
Title
Individual and organizational perspectives on emotion management and display
Statement of responsibility
edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
Creator
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
StDuBDS
Dewey number
158.7
Illustrations
illustrations
Index
no index present
LC call number
HF5548.8
LC item number
.I515 2006
Literary form
non fiction
Nature of contents
bibliography
Series statement
  • Research on emotion in organizations
  • Research on emotion in organizations
Series volume
  • v. 2
  • v. 2
Label
Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
Publication
Note
Selected conference papers
Bibliography note
Includes bibliographical references
http://library.link/vocab/branchCode
  • zbnus
  • mel
Contents
  • Ch. 3.
  • Leadership and the driving force of shame : a social constructionist analysis of narrative
  • Erika Sauer and Arja Ropo
  • Ch. 4.
  • Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship
  • Fleur Piper and Nanette Monin
  • Ch. 5.
  • Care in organizations : a conceptual lens to study emotions and capability
  • Dorthe Eide
  • Ch. 6.
  • Overview : individual and organizational perspectives on emotion management and display
  • Emotional affects - developing understanding of healthcare organisation
  • Annabelle Mark
  • Ch. 7.
  • Cultural differences in emotional labor in flight attendants
  • Celeste M. Brotheridge and Ian Taylor
  • Ch. 8.
  • Emotion work across cultures : a comparison between the United States and Germany
  • Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf and Johannes Rank
  • Ch. 9.
  • A conceptual model of the effects of emotional labor strategies on customer outcomes
  • Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E. J. Härtel
  • Markus Groth, Thorsten Hennig-Thurau and Gianfranco Walsh
  • Ch. 10.
  • Customer emotions in service failure and recovery encounters
  • Janet R. McColl-Kennedy and Amy K. Smith
  • Ch. 11.
  • Attribution and negative emotion displays by service providers in problematic service interactions
  • Kay Yoon and Lorna M. Doucet
  • Ch. 12.
  • How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence
  • Matthias Sporrle and Isabell M. Welpe
  • Ch. 1.
  • Emotional intelligence and wise emotion regulation in the workplace
  • Stephane Cote, Christopher T. H. Miners and Sue Moon
  • Ch. 2.
  • The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness
  • Vanessa Urch Druskat and Anthony T. Pescosolido
Control code
000040916997
Dimensions
24 cm
Edition
1st ed
Extent
xxiii, 329 p.
Isbn
9780762313105
Isbn Type
(hbk.)
Lccn
01342687
Other control number
9780762313105 (hbk)
Other physical details
ill.
http://library.link/vocab/recordID
.b21730362
System control number
(OCoLC)64968083

Library Locations

    • Deakin University Library - Melbourne Burwood CampusBorrow it
      221 Burwood Highway, Burwood, Victoria, 3125, AU
      -37.846510 145.115099
    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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