The Resource Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
- Language
- eng
- Edition
- 1st ed
- Extent
- xxiii, 329 p.
- Note
- Selected conference papers
- Contents
-
- Ch. 3.
- Leadership and the driving force of shame : a social constructionist analysis of narrative
- Erika Sauer and Arja Ropo
- Ch. 4.
- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship
- Fleur Piper and Nanette Monin
- Ch. 5.
- Care in organizations : a conceptual lens to study emotions and capability
- Dorthe Eide
- Ch. 6.
- Overview : individual and organizational perspectives on emotion management and display
- Emotional affects - developing understanding of healthcare organisation
- Annabelle Mark
- Ch. 7.
- Cultural differences in emotional labor in flight attendants
- Celeste M. Brotheridge and Ian Taylor
- Ch. 8.
- Emotion work across cultures : a comparison between the United States and Germany
- Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf and Johannes Rank
- Ch. 9.
- A conceptual model of the effects of emotional labor strategies on customer outcomes
- Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E. J. Härtel
- Markus Groth, Thorsten Hennig-Thurau and Gianfranco Walsh
- Ch. 10.
- Customer emotions in service failure and recovery encounters
- Janet R. McColl-Kennedy and Amy K. Smith
- Ch. 11.
- Attribution and negative emotion displays by service providers in problematic service interactions
- Kay Yoon and Lorna M. Doucet
- Ch. 12.
- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence
- Matthias Sporrle and Isabell M. Welpe
- Ch. 1.
- Emotional intelligence and wise emotion regulation in the workplace
- Stephane Cote, Christopher T. H. Miners and Sue Moon
- Ch. 2.
- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness
- Vanessa Urch Druskat and Anthony T. Pescosolido
- Isbn
- 9780762313105
- Label
- Individual and organizational perspectives on emotion management and display
- Title
- Individual and organizational perspectives on emotion management and display
- Statement of responsibility
- edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
- Language
- eng
- Cataloging source
- StDuBDS
- Dewey number
- 158.7
- Illustrations
- illustrations
- Index
- no index present
- LC call number
- HF5548.8
- LC item number
- .I515 2006
- Literary form
- non fiction
- Nature of contents
- bibliography
- Series statement
-
- Research on emotion in organizations
- Research on emotion in organizations
- Series volume
-
- v. 2
- v. 2
- Label
- Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel
- Note
- Selected conference papers
- Bibliography note
- Includes bibliographical references
- http://library.link/vocab/branchCode
-
- zbnus
- mel
- Contents
-
- Ch. 3.
- Leadership and the driving force of shame : a social constructionist analysis of narrative
- Erika Sauer and Arja Ropo
- Ch. 4.
- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship
- Fleur Piper and Nanette Monin
- Ch. 5.
- Care in organizations : a conceptual lens to study emotions and capability
- Dorthe Eide
- Ch. 6.
- Overview : individual and organizational perspectives on emotion management and display
- Emotional affects - developing understanding of healthcare organisation
- Annabelle Mark
- Ch. 7.
- Cultural differences in emotional labor in flight attendants
- Celeste M. Brotheridge and Ian Taylor
- Ch. 8.
- Emotion work across cultures : a comparison between the United States and Germany
- Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf and Johannes Rank
- Ch. 9.
- A conceptual model of the effects of emotional labor strategies on customer outcomes
- Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E. J. Härtel
- Markus Groth, Thorsten Hennig-Thurau and Gianfranco Walsh
- Ch. 10.
- Customer emotions in service failure and recovery encounters
- Janet R. McColl-Kennedy and Amy K. Smith
- Ch. 11.
- Attribution and negative emotion displays by service providers in problematic service interactions
- Kay Yoon and Lorna M. Doucet
- Ch. 12.
- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence
- Matthias Sporrle and Isabell M. Welpe
- Ch. 1.
- Emotional intelligence and wise emotion regulation in the workplace
- Stephane Cote, Christopher T. H. Miners and Sue Moon
- Ch. 2.
- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness
- Vanessa Urch Druskat and Anthony T. Pescosolido
- Control code
- 000040916997
- Dimensions
- 24 cm
- Edition
- 1st ed
- Extent
- xxiii, 329 p.
- Isbn
- 9780762313105
- Isbn Type
- (hbk.)
- Lccn
- 01342687
- Other control number
- 9780762313105 (hbk)
- Other physical details
- ill.
- http://library.link/vocab/recordID
- .b21730362
- System control number
- (OCoLC)64968083
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.deakin.edu.au/portal/Individual-and-organizational-perspectives-on/HlxWeB2We34/" typeof="CreativeWork http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.deakin.edu.au/portal/Individual-and-organizational-perspectives-on/HlxWeB2We34/">Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Har̈tel</a></span> - <span property="offers" typeOf="Offer"><span property="offeredBy" typeof="Library ll:Library" resource="http://link.library.deakin.edu.au/#Deakin%20University%20Library"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.deakin.edu.au/">Deakin University Library</a></span></span></span></span></div>
