The Resource International encyclopedia of hospitality management, chief editor, Abraham Pizam

International encyclopedia of hospitality management, chief editor, Abraham Pizam

Label
International encyclopedia of hospitality management
Title
International encyclopedia of hospitality management
Statement of responsibility
chief editor, Abraham Pizam
Contributor
Subject
Genre
Language
eng
Summary
The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. This new edition updates and significantly revises 25% of the entries and has an additional 20 new entries. New online material makes it the most up-to-date and accessible Hospitality Management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: Lodging, Restaurants/Food service, Time-share, Clubs and Events as well as a functional one: Accounting & Finance, Marketing, Strategic Management, Human Resources, Information Technology and Facilities Management. Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more crosssectional view across each subject field, or more focused information which looks closely at specific topics and issues within the hospitality industry today
Cataloging source
UKM
Dewey number
647.068
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Label
International encyclopedia of hospitality management, chief editor, Abraham Pizam
Publication
Note
  • A-Z
  • Previous edition: Amsterdam; London: Elsevier Butterworth-Heinemann, 2005
Bibliography note
Includes bibliographical references
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
  • text
  • still image
Content type code
  • txt
  • sti
Content type MARC source
  • rdacontent
  • rdacontent
Contents
  • Alarm annunciators
  • Alliances
  • Application service provider (ASP)
  • Apprenticeship
  • Arbitration
  • Architectural plans
  • ARDA international foundation
  • ARDA resort owners coalition
  • Artificial intelligence (AI)
  • Association Market
  • À la carte
  • Atmospherics
  • Attendee
  • Attitudes, behavior, and reasoned action
  • Attribution theory
  • Attrition clauses
  • Auto closing device
  • Automated mini bar
  • Average check
  • Average daily rate
  • Awareness, trial, and usage
  • Accommodation, demand for
  • Back flow prevention
  • Back office systems
  • Back-of-the-house in hotels
  • Back-of-the-house in restaurants
  • Balance sheet
  • Baldrige award
  • Bandwidth
  • Banquet event order (BEO)
  • Bargaining power
  • Barriers to entry
  • Accommodation, supply of
  • Barriers to exit
  • Basic elements of cost
  • Account aging
  • Activity-based pricing
  • Affiliate resort
  • Agency theory
  • Aims and objectives
  • Brand
  • Branding
  • Break-even analysis
  • Breakout sessions
  • Budget methods
  • Budget variances
  • Budgetary control
  • Budgetary preparation
  • Building codes
  • Building components
  • Beliefs and attitudes
  • Burnout
  • Business centers
  • Business environment
  • Business level strategy
  • Business Management Institute (BMI)
  • Business process reengineering (BPR)
  • Business risk
  • Capital assets pricing model
  • Career planning and development
  • Cash flow
  • Benchmarking
  • Cash flow statement
  • Casinos
  • Centralization
  • Centralized guestroom HVAC
  • Chain restaurants
  • Change management
  • Characteristics of service
  • Check-out
  • Cleaning schedule
  • Clicks and mortar
  • Benchmarking in property management
  • Club board of directors
  • Club Corporation (ClubCorp)
  • Benchmarking performance
  • Biases in consumer decision-making
  • Biennial timeshare
  • Bluetooth
  • Booth
  • Club officers
  • Club professionals
  • Club reciprocity
  • Club types
  • Clubhouse
  • Coaching
  • Co-branding
  • Cognitive dissonance
  • Collective bargaining
  • Combined heat and power (CHP)
  • Club entertainment
  • Comfort zones and human comfort
  • Commercial home
  • Commitment
  • Common-size statements
  • Communication
  • Comparative statement analysis
  • Compensation
  • Competencies
  • Competency profiling
  • Competitive advantage
  • Club fitness programs
  • Competitive position
  • Competitive strategy
  • Computer
  • Computer reservation system (CRS)
  • Concept mapping
  • Concierge
  • Concurrent sessions
  • Condominium
  • Conference
  • Conference center
  • Club management
  • Conference plan
  • Confirmed reservation
  • Conflict
  • Club manager certification programs
  • Club Managers Association of America (CMAA)
  • Club membership categories
  • Club membership nomination
  • Club membership process
  • Contract of employment
  • Contribution margin
  • Controllable and non-controllable costs
  • Controllable costs in foodservice
  • Convention
  • Convention and visitors bureau (CVB)
  • Convention catering
  • Convention center
  • Convention Industry Council
  • Convention service manager
  • Congress center
  • Cook-chill
  • Cook-freeze
  • Corporate event market
  • Corporate level strategy
  • Corporate meeting
  • Cost of goods sold
  • Cost of sales
  • Cost strategy
  • Cost-benefit analysis
  • Cost-informed pricing methods
  • Consortium
  • Cost-volume-profit analysis
  • Credit card guarantee
  • Critical incidents technique
  • Critical success factors
  • Cross-selling
  • Customer centricity
  • Customer complaint behavior
  • Constructive dismissal
  • Consumer buying (decision) process
  • Consumer rights under the purchaser deposit
  • Contextual effects in consumer behavior
  • Contingency theory
  • Continuous improvement
  • Data envelopment analysis
  • Data mining
  • Data warehouse
  • Database marketing
  • Database systems
  • Daypart
  • Decentralized guestroom HVAC
  • Decision support system
  • Decision-making
  • Deeded timeshare ownership
  • Customer expectations
  • Departing the guest
  • Depreciation of fixed assets
  • Destination management company
  • Destination management system
  • Destination marketing
  • Destination marketing organization
  • Developer rights under the purchaser deposit
  • Deviance
  • Diffusion models
  • Dining room turnover
  • Customer lifetime value
  • Direct billing
  • Direct costs
  • Direct mail marketing
  • Disciplinary action
  • Disconfirmation theory
  • Discrimination
  • Customer loyalty
  • Customer relationship management in foodservice
  • Customer relationship management/marketing (CRM)
  • Customer satisfaction
  • Cycle menus
  • Daily operations report
  • Downsizing
  • Drayage
  • Duty of care
  • Earnings per share
  • Economies of scale
  • Economies of scope
  • Efficiency ratios
  • Eighty-six
  • Eighty-twenty customer pyramid
  • Electric power purchasing
  • Discriminatory pricing
  • Electronic commerce (e-commerce)
  • Electronic data interchange (EDI)
  • Electronic locking systems
  • Electronic mail (e-mail)
  • Electronic marketing (e-marketing)
  • Electronic procurement (e-procurement)
  • Emotional labor
  • Employee assistance program
  • Employee orientation and mentoring
  • Employee participation
  • Dismissal
  • Employee relations (ER)
  • Employee rules
  • Employee satisfaction
  • Employee selection techniques
  • Employer association
  • Employment law
  • Empowerment
  • Energy management
  • Distinctive capabilities
  • Distribution channels
  • Distribution channels in foodservice
  • District heating/cooling plants
  • Diversification
  • Domain name
  • Environmental management system
  • Environmental scanning
  • Equal employment opportunity
  • Ergonomics
  • Evaluative attributes
  • Event operations manual
  • Event project management
  • Evoked set
  • Exchange company
  • Executive information system
  • Energy management system
  • Executive recruiters/headhunters
  • Exhibit prospectus
  • Exhibitions
  • Exhibits
  • Expenses
  • Experience economy
  • Experimentation
  • Expert systems
  • Express check-out
  • External analysis
  • Enterprise resource planning (ERP)
  • Extranet
  • Facilities engineering
  • Facilities management
  • Facilities management associations
  • Facilities operating and capital costs
  • Fairs
  • Fast casual
  • Feasibility study
  • Federacion Latinoamericana De Desarrolladores Turisticos (LADETUR)
  • Entrepreneurism
  • Entrepreneurship
  • Entry strategies
  • Environmental determinism
  • Environmental management
  • Environmental management in hotels
  • Fire sprinklers
  • Fixed charges
  • Fixed costs
  • Fixed costs in foodservice
  • Fixed timeshare plan
  • Flexible working
  • Float timeshare plan
  • Focus groups
  • Folio
  • Food code (THE)
  • Festivals
  • Foodborne illness
  • Forecasting
  • Forecasting in foodservice/restaurants
  • Forecasting rooms availability
  • Forecasting rooms revenue
  • Fractional
  • Framing
  • Franchising
  • Franchising in restaurants
  • Free cash flow
  • FIFO
  • Frequent guest programs
  • Front office accounting
  • Front office communications
  • Front office ledger
  • Front office operations
  • Front office organization
  • Front office systems
  • Front-of-the-house in hotels
  • Front-of-the-house in restaurants
  • Full-time equivalent (FTE)
  • File Transfer Protocol (FTP)
  • Furniture, fixtures, and equipment (FF & E)
  • Financial accounting
  • Financial leverage
  • Financial risk
  • Fire protection
  • Fire seal
  • Global strategies
  • Globalization
  • Glocalization
  • Golf facilities
  • Golf professional classifications
  • Golf programs
  • Golf tournaments
  • Grease trap
  • Green Globe 21
  • Green power energy purchasing
  • Game theory
  • Gross operating profit (GOP)
  • Gross profit and net profit
  • Gross profit in foodservice
  • Group reservation
  • Groups
  • Guaranteed reservation
  • Gue
  • Guest cycle
  • Guest history
  • Guest history file
  • Gap model of service quality
  • Guest operated interfaces
  • Guest profile
  • Guest safety
  • Guestroom floor configurations
  • HACCP (hazard analysis of critical control points)
  • Hardware
  • Haute cuisine ('High cookery')
  • Health codes
  • General manager
  • General session
  • Generic strategies
  • Global Alliance for Timeshare Excellence (GATE)
  • Global distribution system (GDS)
  • Global distribution systems: development and major players
  • Hotel classification
  • Hotel consortia
  • Hotel fire fighting team
  • Hotel income statement
  • Hotel management contracts and lease
  • Hotel operating department ratios
  • Hotel rate structures
  • Hotel rating systems
  • Hotel valuation methods
  • House limit
  • Hearing conservation
  • Housekeeping
  • Housing process
  • HTML (Hypertext markup language)
  • Human capital
  • Human resource accounting
  • Human resource development
  • Human resource information systems
  • Human resources management (HRM)
  • HVAC equipment and systems
  • HVAC loads
  • Heat detectors
  • ICT and e-Hospitality
  • Incentive travel
  • Independent restaurants
  • Indirect costs
  • Indoor air quality
  • Industrial tribunal
  • Industry analysis
  • High-tech high-touch
  • Hiring crunch
  • Homeowners association
  • Hospitality distribution terms and initials
  • Hospitality strategic management
  • Hotel accounting and finance terms
  • Internal control
  • Internal marketing
  • Internal rate of return (IRR)
  • International aspects of financial management
  • International Hotels Environment Initiative (IHEI)
  • International meeting
  • Internationalization
  • Internet
  • Internet channels
  • Interval
  • Industry life cycle
  • Intranet
  • Inventory
  • Inventory turnover analysis
  • Invitational tournaments
  • ISO 14000
  • ISO 9000
  • Job analysis
  • Job specialization
  • Key control
  • Kitchen fire suppression system
  • Information system (IS)
  • Knowledge management
  • Labor costs
  • Labor employment
  • Labor turnover
  • Laddering techniques
  • Late arrival
  • Layout and design in foodservice facilities
  • Leadership, authority, power, and control
  • In-house computerized reservation system
  • Integrated information systems
  • Intelligent agents
  • Interactive systems
  • Interactive television
  • Internal analysis
  • Life safety code, The
  • Lighting equipment and systems
  • Limited menus
  • Liquidity ratios
  • Local area network (LAN)
  • Lock-off
  • Lock-out/tag-out
  • Loyalty Circle (The)
  • Maintenance fee
  • Maintenance management
  • Leadership in energy and environmental design (LEED)
  • Management accounting
  • Management contract
  • Management development
  • Management information system
  • Management information system: methods and usage
  • Management of change
  • Management proficiency ratio
  • Management styles
  • Manager on duty
  • Marginal costs
  • Learning
  • Market penetration
  • Market saturation
  • Market segmentation in foodservice operations
  • Market segmentation in hospitality
  • Market segmentation: trends and challenges
  • Market segments and customer profitability analysis
  • Market share
  • Marketing
  • Learning environment
  • Learning organization
  • Legacy
  • Legionnaire's disease
  • Les Clefs d'Or
  • Life cycle costing
  • Meeting or event history
  • Meeting or event planner
  • Meeting or event profile
  • Meeting or event timeline
  • Menu mix
  • Menu pricing and calculation
  • Menu pricing in foodservice
  • Menu psychology
  • Merchandising
  • MICE
  • Marketing concept
  • Midscale restaurants
  • Mini-vacation
  • Mise en place
  • Mission statement
  • Model timeshare act
  • Model Vacation Club Act
  • Moment of truth
  • Motivation
  • Multi-branding
  • Multimedia
  • Marketing information system
  • Multi-site timeshare plan
  • Multi-skilling
  • Musculoskeletal disorders
  • Net present value (NPV)
  • Night audit
  • Non-controllable expenses
  • No-show
  • Nouvelle cuisine
  • Occupancy costs
  • Occupancy percentage
  • Marketing research
  • Occupancy, types of
  • Occupational safety and health
  • Off-premise contact
  • On change status
  • On-line booking
  • On-site foodservice
  • Mark-up
  • Mass customization
  • m-Commerce
  • Media markets
  • Meeting
  • OSHA (occupational safety and health administration) [USA]
  • Outsourcing ICT services
  • Outsourcing of business services
  • Outsourcing of foodservice
  • Overbooking
  • Overstay
  • Pay and benefits
  • PBX
  • Perceived risk
  • Perceptual mapping
  • Operating cash flow
  • Performance evaluation
  • Performance indicators
  • Performance measurement
  • Performance measures in foodservice/restaurants
  • Permission marketing
  • Perpetual inventory
  • Personal selling principles
  • Personalization
  • Persuasion
  • Petty cash fund
  • Operating leverage
  • PGA of America
  • Physical inventory
  • Pluralism and unitarism
  • Point of purchase promotion (POP)
  • Point of sale (POS) functions
  • Point of sale system
  • Operating ratios
  • Operating system
  • Organization structure and design
  • Organization Timeshare Europe
  • Organizational culture and climate
  • Organizational structures, types of
  • Preventive maintenance
  • Price customization
  • Price discrimination
  • Price earnings ratio
  • Pricing acronyms
  • Pricing methods in foodservice/restaurants
  • Pricing practices in hospitality/tourism
  • Pricing types
  • Primary and secondary electric power rates
  • Prime costs
  • Points system
  • Private Club Advisor organization
  • Private club dining types
  • Private club industry
  • Private club management to leadership model
  • Private club merchandising
  • Private club overtime tax exemption
  • Private equity club committee types
  • Private residence club
  • Prix fixe
  • Pro shop
  • Portal
  • Product life cycle
  • Production company
  • Production schedule
  • Productivity
  • Professional congress organizer
  • Profit and loss statement
  • Profit in foodservice operations
  • Portion control
  • Portion cost
  • Positioning
  • Pre-convention meeting
  • Pre-costing
  • Pre-/post-meeting tours
  • Purchase order
  • Purchasing
  • Purveyors
  • Qualitative vs. quantitative marketing research
  • Quality control
  • Quality of work life
  • Quick service restaurant (QSR)
  • Ratio analysis
  • Receiving
  • Recipe costing
  • Profitability ratios
  • Recipe standardization
  • Recruitment and E-recruitment
  • Redundancy
  • Reference checks
  • Reference group
  • Refreshment break
  • Registration
  • Registration card
  • Relationship marketing
  • Renewable energy
  • Program
  • Renovation
  • Request for proposal
  • Rescission
  • Research and development in foodservice
  • Reservation
  • Reservation file
  • Reservation record
  • Reservation reports
  • Reservations
  • Reserve for replacement
  • Promotional mix
  • Resident manager
  • Resignation
  • Resource planning
  • Resource-based view
  • Responsibility centers
  • Property management system (PMS)
  • Proprietary
  • Psychological contract
  • Public offering statements
  • Public relations
  • Revenue per available seat hour (RevPASH)
  • Right-to-use ownership
  • Risk-return tradeoff
  • Role playing and simulations
  • Roles
  • Room energy management systems
  • Room rate
  • Room rate pricing
  • Room revenue analysis
  • Room set-up
  • Restaurant life cycle
  • Room status
  • Room system automation
  • Room types
  • Routine maintenance
  • Safety
  • Sales promotion
  • Schools of thought
  • Scripts and schemas
  • Seasonality in foodservice
  • Secondary data
  • Restaurant systems
  • Security
  • Security systems
  • Self check-out
  • Self-development
  • Self-service technologies
  • Semantic Web
  • Semi-variable costs
  • Service profit chain
  • Service system
  • Service types
  • Résumé/curriculum vitae
  • Shrinkage
  • Site inspection
  • Site selection
  • Small business entrepreneurship
  • Revenue
  • Revenue center
  • Revenue management
  • Revenue management in restaurants
  • Revenue per available room (RevPAR)
  • Special events management
  • Special markets
  • Staging guide
  • Standard cost accounting in foodservice
  • Storage
  • Strategic choice
  • Strategic configurations
  • Strategic direction
  • Strategic evaluation
  • Strategic formulation
  • Smart card
  • Strategic groups
  • Strategy implementation
  • Strategy marketing planning and the marketing plan
  • Submetering
  • Sustainability
  • Switch companies
  • Switching costs
  • Systematic risk
  • Table d'hôte
  • Tables per server
  • Smoke detectors
  • TCP/IP
  • Telephone systems
  • Tennis professional classifications
  • Tennis tournaments
  • Third party planner
  • Timeshare financing
  • Timeshare industry
  • Timeshare resales
  • Tipping
  • Total quality management (TQM)
  • Social influence
  • Trade show
  • Trade show organizer
  • Trade union
  • Training
  • Turnover
  • Turnover culture
  • Understay
  • Socialization
  • Soft branding
  • Software
  • Solvency ratios
  • Speaker
  • Upscale restaurants
  • Upselling
  • Urban timeshare
  • Use period
  • Vacation exchange history
  • Vacation ownership
  • VALS
  • Value drivers
  • Value pricing
  • Value-added statement
  • Undistributed operating expenses
  • Variable costs
  • Variable costs in foodservice
  • Vending
  • Ventilation system
  • Vertical transportation
  • Virtual reality
  • Vortal
  • Walk-in
  • Walking the guest
  • Wall reader
  • Uniform Resource Locator (URL)
  • Warnings to employees
  • Waste factor/yield
  • Water and waste water systems
  • Weighted average cost of capital (WACC)
  • Wireless
  • Wireless application protocol (WAP)
  • Work orientation
  • Working capital
  • Xeriscape
  • XML (extensible markup language)
  • Uniform system of accounts
  • Yield management
  • Zoning codes
  • Uniform system of accounts for restaurants
  • Uniform system of accounts income statement
  • Unit week
  • United States Environmental Protection Agency (US EPA)
  • Unsystematic risk
Control code
ocn862057700
Dimensions
unknown
Edition
2nd edition ; enhanced Credo edition
Extent
1 online resource (733 entries)
Form of item
online
Isbn
9781784021696
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
40 images
http://library.link/vocab/recordID
.b30605994
Specific material designation
remote
System control number
  • (OCoLC)862057700
  • credo1784021695

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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