The Resource Medical office management : developing and managing systems with high quality customer service, Márcia R. F. Campiolo

Medical office management : developing and managing systems with high quality customer service, Márcia R. F. Campiolo

Label
Medical office management : developing and managing systems with high quality customer service
Title
Medical office management
Title remainder
developing and managing systems with high quality customer service
Statement of responsibility
Márcia R. F. Campiolo
Creator
Author
Subject
Language
eng
Summary
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics
Cataloging source
GW5XE
Dewey number
610.68
Illustrations
illustrations
Index
index present
LC call number
R728
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
Medical office management : developing and managing systems with high quality customer service, Márcia R. F. Campiolo
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Chapter 1 Introduction -- Chapter 2 The World Today -- Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor's Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship. -- Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic's Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client's Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service -- Real-Life Stories
Control code
ocn944177908
Dimensions
unknown
Extent
1 online resource (xvi, 163 pages)
File format
unknown
Form of item
online
Isbn
9783319138879
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
10.1007/978-3-319-13887-9
Other physical details
illustrations (some color)
http://library.link/vocab/ext/overdrive/overdriveId
902100
Quality assurance targets
unknown
http://library.link/vocab/recordID
.b35315337
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)944177908
  • springer3319138871

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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