The Resource Self-service technologies and consumer complaining behaviour : an empirical investigation, by Nichola Robertson

Self-service technologies and consumer complaining behaviour : an empirical investigation, by Nichola Robertson

Label
Self-service technologies and consumer complaining behaviour : an empirical investigation
Title
Self-service technologies and consumer complaining behaviour
Title remainder
an empirical investigation
Statement of responsibility
by Nichola Robertson
Creator
Contributor
Subject
Language
eng
Summary
Consumers often report dissatisfaction with technology-based services. This thesis, for the first time, examines consumer complaining behaviour with regard to these services, and identifies the factors that influence it. Complaint management strategies are recommended that benefit both organisations and consumers in this evolving service context
Cataloging source
VDU
Dewey number
658.812
Dissertation note
Thesis (Ph.D.)--Deakin University, Victoria, 2007
Index
no index present
Literary form
non fiction
Nature of contents
  • bibliography
  • theses
Label
Self-service technologies and consumer complaining behaviour : an empirical investigation, by Nichola Robertson
Publication
Note
Submitted to the Faculty of Business and Law's Deakin Business School, Deakin University
Bibliography note
Includes bibliographical references (leaves 275-312)
http://library.link/vocab/branchCode
  • melt
Control code
000042138377
Dimensions
30 cm
Extent
xiv, 350 leaves
http://library.link/vocab/recordID
.b22832749
System control number
  • dm42138377
  • (OCoLC)225393617

Library Locations

    • Deakin University Library - Melbourne Burwood CampusBorrow it
      221 Burwood Highway, Burwood, Victoria, 3125, AU
      -37.846510 145.115099
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