The Resource Sending Your Government a Message : E-Mail Communications Between Citizens and Government

Sending Your Government a Message : E-Mail Communications Between Citizens and Government

Label
Sending Your Government a Message : E-Mail Communications Between Citizens and Government
Title
Sending Your Government a Message
Title remainder
E-Mail Communications Between Citizens and Government
Creator
Contributor
Language
eng
Cataloging source
EBLCP
Dewey number
384.3/4
Index
no index present
LC call number
JK468.T4.N48 1999eb
Literary form
non fiction
Nature of contents
dictionaries
Label
Sending Your Government a Message : E-Mail Communications Between Citizens and Government
Publication
Note
""The case for e-mail""
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • ""PREFACE""; ""FIGURES""; ""TABLES""; ""SUMMARY""; ""THE MEDIUM AND THE MESSAGES: CURRENT""; ""GOVERNMENT USE""; ""Features of Complex, Form-Based Messages""; ""Survey of Official State Uses of E-Mail""; ""Barriers to Increased Electronic Communications""; ""Case Study: Health Care Financing Administration and""; ""the Medicare Program""; ""Case Study: Californiaâ€?s Employment Development""; ""Department and Its Unemployment Insurance Program""; ""Security and Related Technical Issues""; ""Trends in Citizen Use of Computers and Connectivity""; ""Observations and Recommendations""
  • ""CASE STUDY: CALIFORNIAâ€?S EMPLOYMENT""""DEVELOPMENT DEPARTMENT AND ITS""; ""UNEMPLOYMENT INSURANCE PROGRAM""; ""STUDY PROCEDURES""; ""BACKGROUND AND PRESSURES FOR CHANGE""; ""COMMUNICATIONS RELATED TO UI CLAIMS""; ""OPPORTUNITIES TO USE E-MAIL""; ""Ad Hoc Inquiries""; ""Initial Claims""; ""Continued Claims""; ""Nonmonetary Determinations""; ""E-Mail Opportunities Reviewed""; ""IMPLEMENTATION PROSPECTS AND CHALLENGES""; ""Technological Constraints""; ""Security Challenges""; ""User Issues: Access, Equity, and Acceptability""; ""Organizational Innovation""
  • ""CASE STUDY: THE HEALTH CARE FINANCING""""ADMINISTRATION AND THE MEDICARE PROGRAM""; ""COMMUNICATIONS WITH HEALTH-CARE PROVIDERS""; ""COMMUNICATIONS WITH MEDICARE BENEFICIARIES""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""OPPORTUNITIES TO USE E-MAIL""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""IMPLEMENTATION OPPORTUNITIES AND CHALLENGES""; ""Beneficiary Acceptance""; ""The Problem of Security""; ""Other Challenges""; ""A WAY FORWARD""
  • ""Governmentâ€?s Role""""ACKNOWLEDGMENTS""; ""BREVITIES""; ""INTRODUCTION""; ""AN UNFINISHED REVOLUTION""; ""WHY E-MAIL?""; ""WHY""; ""E-MAIL""; ""A SPECIAL ROLE FOR GOVERNMENT?""; ""THE PLAN OF THIS REPORT""; ""THE MEDIUM AND THE MESSAGES:""; ""NOTEWORTHY FEATURES""; ""MESSAGE TYPES""; ""Form-Based vs. Free-Form Messages""; ""Simple vs. Complex Messages""; ""Features of Complex Form-Based Messages""; ""SURVEY OF OFFICIAL STATE USES OF E-MAIL""; ""Survey Findings""; ""Electronic Interactions: A Mixed Sampler""; ""Barriers to Increased Electronic Communications""; ""DISCUSSION""
  • ""SECURITY AND RELATED TECHNICAL ISSUES""""NEED FOR SECURE COMMUNICATION""; ""ELEMENTS OF SECURE COMMUNICATION""; ""PUBLIC KEY ENCRYPTION AND INFRASTRUCTURE""; ""Identity vs. Authority""; ""Who Can Act as Certificate Authorities for""; ""Government Agencies?""; ""One CA or Many?""; ""SOME SECURITY-RELATED ISSUES TO BE RESOLVED""; ""GETTING FROM HERE TO THERE""; ""CITIZENS, COMPUTERS, AND CONNECTIVITY:""; ""A REVIEW OF TRENDS""; ""REVIEWING CURRENT TRENDS""; ""Approach to the CPS Data""; ""Results of Data Analysis""; ""CONCLUSIONS""; ""CONCLUSIONS, OBSERVATIONS, AND""; ""RECOMMENDATIONS""
Control code
ocn923688838
Dimensions
unknown
Extent
1 online resource (217 pages)
Form of item
online
Isbn
9780833043467
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/recordID
.b36023279
Specific material designation
remote
System control number
  • (OCoLC)923688838
  • pebcs0833043463

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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