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The Resource Southwest Airlines, Chris Lauer

Southwest Airlines, Chris Lauer

Creator
Summary
Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike
Language
eng
Work
Publication
Extent
1 online resource (190 pages)
Contents
  • An introduction to Southwest Airlines
  • The history of Southwest Airlines: founders and leaders
  • Southwest's unique corporate culture
  • A role model for other organizations
  • Satisfied customers and frequent flyers
  • Love, freedom, and Southwest's corporate practices
  • Southwest's people and planes
  • Hiring and training: Southwest's university for people
  • Customer service, blogging, and security at Southwest
  • Leadership at Southwest
Isbn
9780313378645
Instance
Label
Southwest Airlines
Title
Southwest Airlines
Statement of responsibility
Chris Lauer
Creator
Subject
Language
eng
Summary
Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike
Member of
Cataloging source
N$T
Dewey number
387.7/4206573
Illustrations
illustrations
Index
index present
LC call number
HE9803.S68
LC item number
L38 2010eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Corporations that changed the world
Label
Southwest Airlines, Chris Lauer
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 183-184) and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
An introduction to Southwest Airlines -- The history of Southwest Airlines: founders and leaders -- Southwest's unique corporate culture -- A role model for other organizations -- Satisfied customers and frequent flyers -- Love, freedom, and Southwest's corporate practices -- Southwest's people and planes -- Hiring and training: Southwest's university for people -- Customer service, blogging, and security at Southwest -- Leadership at Southwest
Control code
ocn693771838
Dimensions
unknown
Extent
1 online resource (190 pages)
File format
unknown
Form of item
online
Isbn
9780313378645
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
3570854
Other physical details
illustrations
Quality assurance targets
not applicable
http://library.link/vocab/recordID
.b25032513
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)693771838
  • pebco0313378649
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    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955

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