The Resource Supplier relationship management : unlocking the hidden value in your supply base, Jonathan O'Brien

Supplier relationship management : unlocking the hidden value in your supply base, Jonathan O'Brien

Label
Supplier relationship management : unlocking the hidden value in your supply base
Title
Supplier relationship management
Title remainder
unlocking the hidden value in your supply base
Statement of responsibility
Jonathan O'Brien
Creator
Subject
Language
eng
Summary
  • "Supplier Relationship Management (SRM) is a strategic and structured approach to identify, and maximise value from, key and strategic suppliers. This book is a practical guide for anyone wanting to understand and implement the right approaches to get the most from the supply base. It is not about creating complex systems that require an army to support them but about developing clarity of focus so you are able to direct what resources you have at the suppliers who can make the biggest difference to your organization now and in the future"--
  • "The supply base represents a wealth of opportunity that can bring significant value to an organization's brand value, competitive position and future security. This book discusses the process of Supplier Relationship Management (SRM) - a discipline used to strategically plan and manage interactions with suppliers. Jonathan O'Brien offers a practical and structured approach to understanding and implementing SRM. He explores how to get the most out of a supply base by identifying the most important suppliers, improving and measuring current relationships and what to do when a relationship changes. Topics covered include: identifying the power of a supply base, comparing suppliers, Supplier Management (SM) versus SRM, measurement approaches, improvement processes, the role of category management, reducing risk, internal SRM strategies and the life of a supplier relationship."--
Assigning source
  • Provided by publisher
  • Provided by publisher
Cataloging source
N$T
Dewey number
658.7/2
Index
index present
LC call number
HF5437
LC item number
.O263 2014eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
Supplier relationship management : unlocking the hidden value in your supply base, Jonathan O'Brien
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Making it work
  • Supplier development --
  • 09.
  • Supplier management
  • A core activity
  • Managing for results
  • Supplier risk management
  • Supplier reviews --
  • 10.
  • Contract management
  • 08.
  • Introducing contract management
  • Contract planning
  • Contract management
  • Exiting a contract --
  • 11.
  • Relationship management
  • The right relationship
  • Staying in control of the relationship
  • Bribes, lunches and chai pani
  • Conflict and dispute --
  • Supplier improvement and development
  • 12.
  • Supply chain management
  • Introducing supply chain management
  • The supply and value chain network
  • The five pillars of SCM
  • Supply and value chain network mapping
  • Optimizing supply and value chain networks --
  • 13.
  • Strategic collaborative relationships
  • Introducing strategic collaborative relationships
  • Introducing 'STPDR'
  • Building strategic collaborative relationships
  • The '5A' SCR process
  • International standards for SCRs -- ISO11000/BS11000 --
  • 14.
  • Innovation from suppliers
  • 'Let's go get innovation from those suppliers!'
  • FIFI can help find innovation
  • Networking: a key enabler for innovation --
  • 15.
  • The orchestra of SRM is ready to play
  • Step 1: Study the situation
  • 5P governance
  • Governance: people
  • Governance: proficiency
  • Governance: promote
  • Governance: pay-off
  • Governance: programme
  • Where SRM sits in the organization
  • What the future holds
  • The orchestra of SRM is ready to play
  • Step 2: Target for improvement
  • Step 3: Plan
  • Step 4: Do
  • Step 5: Review
  • Setting the direction for SRM
  • VIPER: defining the value we need from suppliers --
  • 03.
  • Introducing the orchestra of SRM
  • Defining SRM
  • An organization-wide philosophy
  • The three pillars of SRM
  • Introducing 'the orchestra' of SRM --
  • 04.
  • Segmenting the supply base
  • Introduction --
  • Which suppliers should we spend time on?
  • Segmentation criteria
  • The segmentation process
  • Determining intervention and the right relationship --
  • 05.
  • Supplier performance measurement
  • Why measure?
  • Introducing SPM
  • Common performance measurement approaches --
  • 06.
  • 01.
  • Building a supplier performance measurement system
  • The SPM system
  • Step 1: Determine the SPM aim
  • Step 2: Supplier-specific requirements and targets
  • Step 3: Determine KPIs
  • Step 4: Measurement system design
  • Step 5: SPM outputs --
  • 07.
  • Acting upon measurement
  • How much improvement?
  • What we need from our suppliers is ...
  • Gauging the supplier's appetite for improvement
  • Making them want to ...
  • Learning from common improvement methodologies
  • Our changing world
  • Supplier -- friend or foe?
  • What we need from our suppliers --
  • 02.
  • Five good reasons to get close to our suppliers
  • 01. What we need from our suppliers is ... -- 02. Five good reasons to get close to our suppliers -- 03. Introducing the orchestra of SRM -- 04. Segmenting the supply base -- 05. Supplier performance measurement -- 06. Building a supplier performance measurement system -- 07. Acting upon measurement -- 08. Supplier improvement and development -- 09. Supplier management -- 10. Contract management -- 11. Relationship management -- 12. Supply chain management -- 13. Strategic collaborative relationships -- 14. Innovation from suppliers -- 15. The orchestra of SRM is ready to play
Control code
ocn892430300
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781523103768
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000497
Quality assurance targets
not applicable
http://library.link/vocab/recordID
.b30909879
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)892430300
  • pebcs0749468076

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
Processing Feedback ...