The Resource Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation, Angelo Esposito, Timothy Rogers

Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation, Angelo Esposito, Timothy Rogers

Label
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
Title
Ten steps to ITSM success
Title remainder
a practitioner's guide to enterprise IT transformation
Statement of responsibility
Angelo Esposito, Timothy Rogers
Creator
Contributor
Subject
Language
eng
Summary
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations
Cataloging source
K6U
Dewey number
658.05
Index
no index present
LC call number
HD30.2
LC item number
.E87 2013eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation, Angelo Esposito, Timothy Rogers
Publication
Bibliography note
Includes bibliographical references
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilites -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together
Control code
ocn884811469
Dimensions
unknown
Extent
1 online resource (1 online resource (255 pages)
Form of item
online
Isbn
9781849284578
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
  • 22573/ctt4k5q83
  • cl0500000269
http://library.link/vocab/recordID
.b36088304
Specific material designation
remote
System control number
  • (OCoLC)884811469
  • pebcs1849284571

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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