The Resource The Routledge handbook of hospitality management, edited by Ioannis S. Pantelidis

The Routledge handbook of hospitality management, edited by Ioannis S. Pantelidis

Label
The Routledge handbook of hospitality management
Title
The Routledge handbook of hospitality management
Statement of responsibility
edited by Ioannis S. Pantelidis
Title variation
Handbook of hospitality management
Subject
Language
eng
Summary
Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B & Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry's past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry
Member of
Cataloging source
EBLCP
Dewey number
647.94068
Index
index present
LC call number
TX911.3.M27 R68 2014
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Routledge handbooks
Label
The Routledge handbook of hospitality management, edited by Ioannis S. Pantelidis
Publication
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 1 Editorial introduction: an alternative approach to appreciating hospitality management; Part 1 Consumer behaviour and relationship management; 2 Consumption experiences and hospitality and tourism marketing; 3 Strategic fit and scope of customer relationship management in hospitality organizations; 4 Consumer perceptions, satisfaction and notions of quality; 5 Consumer behaviour models in hospitality and tourism; Part 2 Human resource management
  • 15 Corporate finance in the hotel industry: strategies for growth -- the Marriott casePart 4 Uncertainty, risk and conflict; 16 The Greek hospitality industry's response to the financial crisis: a case study of two Athenian hotels; 17 Building business resilience in hotel global operating systems; 18 Organize with chaos in hospitality; 19 Towards an anti-corruption compliance framework for international hotel groups; 20 'Stars War': conflicts between chefs and restaurant guides; 21 Strategic collaboration with distribution partners: changes, conflicts, challenges
  • 6 Personality and hospitable behavior7 Engagement: a new concept in the hospitality industry? The role of management in increasing engagement amongst hospitality workers; 8 Competitive advantage through people; 9 Labour turnover in hospitality; 10 Managing cats and dogs within hospitality organisations; 11 Flexible labour: the modern labour market in hospitality; Part 3 Financial issues; 12 Strategic growth in emerging hotel markets: Jumeirah Hotels & Resorts in Dubai; 13 Future of perceived price fairness research in hospitality; 14 Hotel valuation
  • Part 5 Sustainable hospitality22 Hospitality and sustainability: history, dimensions, developments; 23 Membership of the New Forest Green Leaf Tourism Scheme: an exploration of the commercial and environmental motivations among tourism hospitality and micro-SMEs; Part 6 E-hospitality and technology; 24 Hospitality from Web 1.0 to Web 3.0; 25 E-hospitality and technology; 26 Beyond the virtual: hospitality and 'breathing' social networks; 27 Information seeking and e-resources in hospitality; Index
Control code
ocn875098721
Dimensions
unknown
Extent
1 online resource (xviii, 343 pages)
Form of item
online
Isbn
9781317804246
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/recordID
.b33053029
Specific material designation
remote
System control number
  • (OCoLC)875098721
  • routledge1315814358

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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