The Resource The new public service : serving, not steering, Janet V. Denhardt, Robert B. Denhardt

The new public service : serving, not steering, Janet V. Denhardt, Robert B. Denhardt

Label
The new public service : serving, not steering
Title
The new public service
Title remainder
serving, not steering
Statement of responsibility
Janet V. Denhardt, Robert B. Denhardt
Creator
Contributor
Author
Subject
Language
eng
Summary
The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and criti
Cataloging source
N$T
Dewey number
351
Index
index present
LC call number
JF1351
LC item number
.D4495 2015
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
The new public service : serving, not steering, Janet V. Denhardt, Robert B. Denhardt
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 227-246) and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Cover; Title Page; Copyright Page; Dedication; Table of Contents; Preface to the Fourth Edition; Acknowledgments; Chapter 1. Public Administration and the New Public Management; The Old Public Administration; The New Public Management; Engaging the Debate; Chapter 2. The Roots of the New Public Service; Democratic Citizenship; Models of Community and Civil Society; Organizational Humanism and the New Public Administration; Postmodern Public Administration; The New Public Service; Chapter 3. Serve Citizens, not Customers; Civic Virtue and Democratic Citizenship
  • Public Service as an Extension of CitizenshipThe Old Public Administration and Client Service; The New Public Management and Customer Satisfaction; The New Public Service and Quality Service for Citizens; Conclusion; Chapter 4. Seek the Public Interest; What is the Public Interest?; The Old Public Administration and the Public Interest; The New Public Management and the Public Interest; The New Public Service and the Public Interest; Conclusion; Chapter 5. Value Citizenship over Entrepreneurship; A Governance Perspective; The Old Public Administration and the Administrator's Role
  • The New Public Management and the Administrator's RoleThe New Public Service and the Administrator's Role; Conclusion; Chapter 6. Think Strategically, Act Democratically; Implementation in Historical Perspective; The Old Public Administration and Implementation; The New Public Management and Implementation; The New Public Service and Implementation; Conclusion; Chapter 7. Recognize that Accountability isn't Simple; The Classic Debate; Administrative Responsibility: To Whom, for What?; The Old Public Administration and Accountability; The New Public Management and Accountability
  • The New Public Service and AccountabilityConclusion; Chapter 8. Serve Rather than Steer; Changing Perspectives on Leadership; The Old Public Administration and Executive Management; The New Public Management and Entrepreneurship; The New Public Service and Leadership; Conclusion; Chapter 9. Value People, not just Productivity; Human Behavior in Organizations: Key Concepts; Groups, Culture, and Democratic Administration; The Old Public Administration: Using Control to Achieve Efficiency; The New Public Management: Using Incentives to Achieve Productivity
  • The New Public Service: Respecting Public Service IdealsConclusion; Chapter 10. The New Public Service and Citizen Engagement: Cases and Recommendations; What are the Goals of Citizen Engagement?; What is Citizen Engagement?; Listening to the City: The Rebuilding of New York; Iowa's Citizen-Initiated Performance Assessment; Civic Engagement around the World; Alternative Approaches; Choosing When and How to Use Citizen Engagement Tools; Conclusion; Chapter 11. Fifteen Years Later: Are We Rowing, Steering, or Serving?; Does Citizen Engagement Work?
Control code
ocn904799114
Dimensions
unknown
Edition
Fourth edition
Extent
1 online resource (xv, 256 pages)
Form of item
online
Isbn
9781138891258
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/recordID
.b34632657
Specific material designation
remote
System control number
  • (OCoLC)904799114
  • ebl1315709767

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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