The Resource The putting patients first field guide : global lessons in designing and implementing patient-centered care, editors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello

The putting patients first field guide : global lessons in designing and implementing patient-centered care, editors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello

Label
The putting patients first field guide : global lessons in designing and implementing patient-centered care
Title
The putting patients first field guide
Title remainder
global lessons in designing and implementing patient-centered care
Statement of responsibility
editors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello
Contributor
Editor
Subject
Language
eng
Summary
"The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency."--Provided by publisher
Member of
Cataloging source
DLC
Dewey number
610.69/6
Index
index present
LC call number
R727.3
LC item number
.P88 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Jossey-Bass Public Health
Label
The putting patients first field guide : global lessons in designing and implementing patient-centered care, editors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
http://library.link/vocab/branchCode
  • net
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Cover; Title page; Copyright page; Contents; Tables and Figures; Dedication; Acknowledgments; The Editors; Susan B. Frampton, PhD; Patrick A. Charmel, MPH, FACHE; Sara Guastello; The Contributors; Prologue; Foreword; Introduction: Patient-Centered Care Goes Global; Patient-Centered Care: A Cresting Wave of Change; A Changing Global Health Care Landscape; Global Health Care Reform Efforts Promote Patient-Centered Care; Still Much Work to Be Done; Provider-Centered Care Remains the Norm; Breaking Down Silos; Connecting the Dots Between Patient-Centered Care and Quality; Compassion First
  • 2: Defining and Measuring Patient-Centered QualityDefining Patient-Centered Care; The Tie That Binds Quality, Safety, and the Patient Experience; The Big Question; Raising the Bar in Patient-Centered Care Through Designation; The Relationship Between Designation and Accreditation; Measuring Patient-Centeredness; Measurement Challenges; Conclusion: A Goal That Can Be Set, Measured, and Achieved; References; Part2: Challenges and Solutions in Patient-Centered Care; 3: Compassion in Action; Quality Outcomes Linked to Compassion and Empathy; Compassion and Empathy in Practice
  • C. Addressing the Hidden Curriculum and Training Role ModelsD. Implementing Processes That Support Caring; E. Evaluation; How the Change Affected Patient and Staff Experience; Conclusions; References; Additional Resources; 5: Activating Patients Through Access to Information; Information Yields Activation; Patient Activation Improves Health Outcomes; "Nothing about Me, without Me"; Shared Decision Making; Diagnosing Patient Preferences; Shared Medical Records; Shared Medical Record Implementation Strategies; Opening the Record Promotes Patient Safety and Satisfaction
  • Embedding Compassionate Care in EducationPractical Tools to Enhance Compassionate Practice; 1. Know Who People Are and What Matters to Them; 2. Understand How They Feel; 3. Working Together to Shape the Way Things Are Done; Putting Compassion First; Conclusion: Compassion and Transformation; References; 4: Words That Work: Patient-Centered Physician Communication; Transforming an Organization's Communication Curriculum: Step by Step; A. Increasing Problem Awareness and Obtaining Baseline Data; B. Designing the Training Content and Planning How to Teach It
  • The Patient Experience Is the Human ExperienceWhat Do Patients Want?; Patient-Centered Care Field Work; About This Field Guide; References; Part1: Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care; 1: The Patient-Centered Care Value Equation; The Value Equation; Health Care Consumers Are Challenging Us to Do Better; Elevating the Importance of the Patient Experience; Expanding Patient Choice: Medical Tourism; Patient-Centered Care as a Market Differentiation Strategy; Improving Efficiency and Freeing Up Time to Care; Conclusion; References
Control code
ocn833381469
Dimensions
unknown
Edition
First edition
Extent
1 online resource (xxvii, 280 pages)
File format
unknown
Form of item
online
Isbn
9781118450086
Lccn
2013012777
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
http://library.link/vocab/ext/overdrive/overdriveId
64171708-c292-4658-a22f-b3bc09d3dda4
Quality assurance targets
unknown
http://library.link/vocab/recordID
.b29173164
Reformatting quality
unknown
Specific material designation
remote
System control number
  • (OCoLC)833381469
  • pebco1118450086

Library Locations

    • Deakin University Library - Geelong Waurn Ponds CampusBorrow it
      75 Pigdons Road, Waurn Ponds, Victoria, 3216, AU
      -38.195656 144.304955
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